Shipping & Returns

Processing: All orders are carefully processed within 5-7 business days. Our candles are handcrafted and made to order in small batches, ensuring the utmost attention to detail and quality.

Shipping: We only offer shipping across Australia, and for orders over $75, shipping is free. Please note that we do not ship to PO Boxes or Parcel Lockers. To deliver your orders, we have partnered with Sendle, a 100% carbon-neutral delivery service in Australia. With every parcel sent, Sendle offsets the carbon emissions and invests in positive environmental causes, making your purchase environmentally friendly.

Returns: If you encounter any issues with our products, we are here to assist you. Please provide photos and a detailed description of the issue along with your order number, and contact us at contact@parably.com.au. We will promptly help resolve the matter to your satisfaction.

For returns, we accept items within 30 days of receipt, provided they are unused and in the same condition as when they were sent. Please be aware that return shipping costs are the customer's responsibility, and we advise securing appropriate packaging to prevent any damage during transit. Kindly note that we cannot accept returns for sale items and gift cards.